REFUND & RETURN POLICY (NO REFUND BASIS)

1. Policy Overview

Kaybasket generally follows a “No Refund Policy”. However, limited exceptions apply as per applicable laws.

2. No Refund Conditions

Refund will NOT be provided in the following cases: Customer changes mind after order Correct product delivered as per order Perishable items (milk, fruits, vegetables, bakery items) after delivery Opened, used, or tampered products Minor packaging damage that does not affect product quality

3. Exceptions (Where Refund/Replacement Allowed)

Refund or replacement will ONLY be provided in genuine cases such as: Expired product delivered Damaged or defective product Wrong item delivered Missing item in order

4. Resolution Preference

Replacement will be given on priority basis Refund will be processed only if replacement is not possible

5. Complaint Time Limit

Customer must raise complaint within 24 hours of delivery No claims will be accepted after this period

6. Verification Process

Kaybasket reserves the right to: Verify complaint with photos/videos Inspect the product before approval

7. Refund Processing

Approved refunds will be processed within 5–7 working days Refund will be issued to original payment method

8. Seller Responsibility

Product quality and expiry are responsibility of seller Platform facilitates delivery and support

9. Limitation of Liability

Kaybasket shall not be liable for misuse of products or customer negligence.

10. Legal Compliance

This policy is aligned with applicable laws including:

11. Acceptance of Terms

By placing an order, customer agrees to this policy.